Privacy Policy

1. Introduction

Arclight Coaching and Development (“Arclight,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our website, programs, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).

By accessing or using this website (the “Site”) or submitting information to us, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. Personal Information We Collect

2.1 Information You Provide Directly

• Name, email address, and message content submitted through the Contact page
• Department selection and inquiry subject matter
• Coach information submitted for inclusion in the Coach Lookup directory (name, certification level, location, sport), where submitted by an authorized administrator or the coach themselves

2.2 Information Collected Automatically

• Standard technical data (IP address, browser type, device type, pages visited, referring URL) collected through normal website operation and, where applicable, cookies or analytics tools

3. How We Use Personal Information

We use personal information only for the purposes for which it was collected, including to:

• Respond to inquiries submitted through the Contact page and route them to the appropriate department
• Maintain and display the public Coach Lookup directory
• Administer coach certification records for internal program purposes
• Communicate with coaches, members, and the public regarding Arclight programs
• Meet legal, regulatory, or safe sport reporting obligations

We do not use personal information for automated decision-making, and we do not sell personal information to third parties.

4. Disclosure of Personal Information

We do not disclose personal information to third parties except:

• With your consent
• Where required by law, regulation, or a valid legal order
• To national or provincial sport governing bodies where required for certification, safe sport, or program compliance purposes (e.g., in connection with UCCMS reporting obligations)
• To service providers who assist in operating the Site, bound by confidentiality obligations consistent with this Policy

5. Coach Lookup Directory

Coach Lookup is a public-facing directory. Only the following information is displayed publicly: name, certification(s), location, and sport. Contact information is never displayed publicly. Members of the public wishing to contact a listed coach must do so through Arclight’s liaison contact channel.

Coaches listed in the directory may request correction or removal of their listed information by contacting Arclight through the Administration department.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law or governing sport body regulations.

7. Safeguards

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification, appropriate to the sensitivity of the information.

8. Your Rights

Subject to applicable law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
• File a complaint regarding our handling of your personal information

9. Contact Us / Privacy Officer

To exercise any of the rights above, or for questions about this Policy, contact:

Arclight Coaching and Development
Privacy Officer:
Email: privacy@arclightcoaching.ca

You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent changes. Continued use of the Site following changes constitutes acceptance of the updated Policy.

This document is subject to change without notice.